HelpDesk Team Configuration:
A. Internal Team / Internal Communication
1. Each Department HelpDesk Group
2. Each Unit HelpDesk Group
3. Each Section HelpDesk Group
B. Customer Support / External Communication
1. Customer Support
2. Technical Support
3. Corporate Customer Support
4. Warranty or Product Registration Support
C. Sales Support / Inquiry
1. Spare Parts Support
2. Consumable Suppor
3. Online Sales Support
4. Tender / Bid Support
5. Corporate Customer Support
D. Business Proposal / Purchase Proposal
1. Local Suppliers Support
2. International Suppliers Support
C. Direct Talk with Management
1. Vacancy / Job Support
2. CSR Support
3. Management Feedback / Complain & Suggestion
4. Press & Media Support